Outsource to the Philippines · Dedicated teams

Outsource E-commerce Support to the Philippines

Outsource e-commerce support and operations to the Philippines and keep your store running while you focus on growth. A dedicated team handles orders, listings, customer questions and back-office operations across Shopify, Amazon and the marketplaces you sell on.

Get a Quote How It Works

What your e-commerce team handles

Manage orders, returns and customer questions
Create and maintain product listings and catalogues
Administer Shopify, Amazon and other marketplaces
Keep back-office operations moving day to day

What to expect when you outsource e-commerce to the Philippines

Skills, tools, experience and hours — what a dedicated hire actually looks like.

Hands-on experience with Shopify, Amazon Seller Central, WooCommerce, Magento and eBay
Customer-service skills for orders, returns and marketplace messaging
Catalogue and listing skills — product data, images, SEO copy and marketplace compliance
Coverage across your selling hours, including peak seasons and weekends
From support associates (1–2 years) to marketplace managers (4+ years)

Sample role descriptions

Two typical briefs we source against. Yours can be anything in between — or something else entirely.

E-commerce Customer Support Associate

1–3 years

Handle order, shipping and return enquiries across channels
Manage marketplace messages within response SLAs
Process refunds and replacements per your policy
Flag product and listing issues to your team

Amazon / Marketplace Specialist

3+ years

Manage listings, content and A+ pages
Monitor account health and resolve cases
Track inventory, pricing and Buy Box performance
Support advertising and promotion execution

Positions we provide

A dedicated hire for any of these — or a blend across a small team.

Customer SupportOrder ManagementProduct ListingsMarketplace AdministrationShopify SupportAmazon SupportBack-office Operations

What it costs

What drives the cost of e-commerce staff in the Philippines

We don’t publish a price list, because the honest answer is “it depends on the role”. These are the things that move the monthly rate — up or down.

See how pricing works

Role — customer support vs listings specialist vs Amazon account manager
Platform depth — Amazon account management is more specialised than general support
Volume and hours — peak-season and weekend coverage
Team size — support plus operations vs one generalist

Dedicated vs freelancer vs BPO

Three ways to outsource e-commerce — compared

E-commerce rewards people who know your catalogue, your policies and your marketplace account intimately. A dedicated team builds that knowledge; a shared BPO queue never does.

Dedicated (BuildNextTeam)Freelancer / marketplaceTraditional BPO

Who manages the work You — directly, day to day You, with part-time attention across their other clients The provider manages the process

Availability Full-time, fixed hours, exclusive to you Hourly; splits time across clients Shared queue; agents rotate

Knowledge of your business Deep — the same person every day Variable; churn is common Shallow — a generic process

Engagement & HR Handled locally by BuildNextTeam None — contractor risk sits with you The provider’s employees, the provider’s culture

Where they work A professional office you can visit Home, wherever that is The provider’s floor

Cost structure One all-inclusive monthly rate Hourly rate + platform fees + your management time Per-seat or per-outcome pricing

The model

You lead the work. We handle the Philippines.

Your e-commerce hire follows your systems and standards. We take care of everything it takes to engage and support them well, locally.

See how it works

You manageTasks · goals · training · KPIs · daily priorities

We manageSourcing · payroll · HR · office · support

Questions

E-commerce — the essentials

Can they manage our Amazon Seller Central account?

Yes. We source marketplace specialists with hands-on Seller Central experience — listings, account health, cases and inventory.

Do you cover peak season and weekends?

Yes. Rosters are built to your selling calendar, including holiday peaks and weekend coverage.

Which platforms do they know?

Shopify, Amazon, WooCommerce, Magento, BigCommerce and eBay are the most common. We source for the platforms you sell on.

Can one person handle both support and listings?

For smaller stores, yes. As volume grows, most clients split support and operations into dedicated roles.

Who manages the day-to-day work?

You do. You set tasks, priorities and standards. BuildNextTeam handles sourcing, payroll, HR and local support.

How much does it cost?

One fixed, all-inclusive monthly rate per team member — no upfront fee and no published price list, because the rate depends on the role, seniority and hours. See how pricing works, then tell us the role and we’ll quote it.

Read before you decide

Guides for outsourcing e-commerce

How-to How to Hire Customer Support Staff in the Philippines: Roles, Shifts, Interviews and KPIs 11 min read Open the guide Guide How much does it cost to outsource to the Philippines? A fully-loaded cost guide for 2026 11 min read Open the guide Guide How to Outsource to the Philippines: The Complete Guide for US, Australian and UK Companies 12 min read Open the guide

Related roles

Ready to outsource e-commerce to the Philippines?

Tell us who you need and we’ll prepare a customized staffing proposal — no published prices, no upfront fee, just one clear monthly rate.

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